I encountered AAC when I became the first employee of Merseyside Communication Aid Lending Library (CALL), a local charity established by people who use communication aids, their families, and professionals who championed the need for improvement, and investment, in vital services to support those with the most complex communication and physical difficulties.
At CALL, my role, as a non-clinician, was to alleviate the growing workload of the charity by promoting its work, formalising its policies and procedures, and seeking funding to realise its aims – ideally from statutory sources.
In this process, I naturally encountered Ace Centre North – a leading force in the drive for AAC service enhancement – and, when Merseyside CALL achieved its local goal, and closed, I was delighted to be invited to work at the Ace Centre.
My role at Ace Centre has been a fluid one, changing in accordance with the business needs of a charitable organisation whose service offer is rapidly expanding.
Having been involved in all aspects of our Charity’s work, I recognise the benefits of an informed, engaged, and motivated workforce and the key role that HR can play. I am delighted to have been appointed HR Manager and enjoy working with my colleagues to ensure that the high level of satisfaction expressed by those who use our services is matched by the workplace experience of our staff who deliver those services.